Return and Refund Policy
CANCELLATION & REFUND
After an order is placed, a customer can ask for cancellation and refund within 48hrs. Kattar is a designer label and works on a ‘made to order’ model. After 48hrs no cancellation request will be entertained.
Please note 3% (of order value) cancellation fee would be charged for account/card refund. The cancellation charges are equivalent to online payment processing charges levied by payment gateways.
RETURNS (if applicable)
To be eligible for a return, It must be in the original packaging with tag. We do not accept return on items that have been worn, washed, altered or damage in any way and must be returned within 5 working days. This is applicable for all domestic (within India) returns. Please note that for our international customers, returns are not always possible due to logistic issues. Please get in touch with us at care@kattarfashionstudio.com for queries regarding international returns.
REFUNDS (upon return)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return.
If approved, then your refund will be processed within 7 Working Days. Please contact us at care@kattarfashionstudio.com if you have any questions with returns and refunds.
EXCHANGES (if applicable)
We only replace/exchange items if they are defective or damaged from our end or there is a size issue. If you need to exchange it for the same item, send us an email at care@kattarfashionstudio.com. It must also be in the original packaging with tag and must be returned within 5 days.
Please note that for international orders, exchanges might not be possible because return shipments to India attract substantial duty/tax charges. For checking possibility of exchange for our international customers, please write to us at care@kattarfashionstudio.com.
For returning or exchanging their item/items unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs as well as duty/tax payment on the return shipment as we are providing free shipping worldwide.
